Privacy Policy
Lightning Visuals Pty Ltd (Lightning Visuals) is committed to protecting the privacy of your
personal information. This policy explains how we collect, use, share and hold your personal
information. We may update this policy from time to time by posting the revised version on
our website.
The types of personal information we collect
In order to provide information to you if you contact us or to perform a function related to
providing you with services, we need to collect and hold some personal information about
you. The types of information we may collect include:
your contact details (such as your name, email address, position, company name and
contact phone numbers); and
records of your use of your services and your communications with us.
How your personal information is collected and held
We usually collect personal information about you when you interact directly with us. For
example, we collect your personal details when you provide information to us by email, or
when you enter your personal details on our websites. We may collect personal information
from you in connection with Lightning Visuals events, promotions or marketing activities.
How we use your personal information
We use your personal information to provide you with services and support. In doing so, we
may use your personal information for related purposes, such as:
- delivering our products and services to you;
- dealing with your enquiries and providing you with customer support;
- providing you with information about our products and services;
- managing customer and investor events;
- managing your services, including account management, billing, processing payments and
collecting debts; - administering our agreements or licences with you;
- investigating complaints and carrying out dispute resolution;
- product research and development, business planning and staff training; and
- communicating with you about the services and special promotions we offer or which we
think may be of interest to you, unless you have requested us not to do so. We may tell you
about these services and offers via direct mail, electronic direct mail, unsolicited
telemarketing calls or any other means of direct communication. You may opt-out of
receiving direct marketing at any time by contacting us at info@lightningvisuals.com.
How we share your personal information
We may need to share your personal information with other organisations in connection with
our supply of services or support we provide to you. For example, we may disclose your
personal information to: - our out-sourced service providers who perform functions and services on our behalf, such
as the delivery of material, mailing functions or IT services; - marketing partners with which we share our marketing activities;
- our legal, accounting and financial advisers and our affiliated companies;
- any person, with your consent;
- government, law enforcement and regulatory bodies where this is required for us to comply
with our legal obligations; or - a specified recipient to facilitate a purchase or potential purchase of our business.
How we protect your personal information
We treat your personal information as confidential within Lightning Visuals and our affiliated
companies. We store your personal information electronically and/or in hard copy form. We
take a range of measures to protect the security of your personal information, including by
storing electronic information in password-protected servers that are in restricted and
monitored areas.
Our websites
We collect information about visits to our websites for marketing and statistical purposes to
improve the way we interact with you. We may use cookies or other similar technology for
these purposes. We use third party cookies (e.g. Google Analytics) to track how our websites
are used, but in this instance no identifying information is sent to a third party. You can usually
remove or block cookies (by using the settings in your browser), but it may affect your ability
to use our website.
All accesses to pages on our websites are “logged”. The logged information contains such
things as a list of the pages accessed and the sort of browser used. This information is used
to check for attempts at “hacking”, or other fraudulent activity, to indicate missing pages or
other web server problems. We also use it to provide general statistics such as the number of
people viewing particular parts of the site.
How to access and correct your personal information
Your personal information can be accessed by contacting us at privacy@lightningvisuals.com.
We take all reasonable steps to ensure that the personal information we hold about you is
accurate, complete and up-to-date. You can access and correct personal information that we
hold about you (such as your contact details) by contacting us at
privacy@lightningvisuals.com.
Contact us
If you have an enquiry regarding privacy or you wish to raise a complaint, you can contact
our Privacy Officer by email at privacy@lightningvisuals.com.